Complaints Procedure

Should you wish to make a formal complaint about any aspect of Allsopp & Allsopp's service, which you are unable to resolve with the consultant or branch/department manager, you should write to a Director.

Allsopp & Allsopp
115 New Union Street
Coventry, West Midlands CV1 2NT

This complaint will be acknowledged within five working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 20 working days.

This letter will confirm that you are entitled, if dissatisfied, to refer the matter to the Ombudsman for a review. Allsopp & Allsopp is a member of the Property Ombudsman.

http://www.tpos.co.uk/

 

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